CANCELLATION POLICY
Your appointments are very important to the Bodhi Movement team. We understand that there may be times when you must miss or reschedule an appointment due to emergencies, or obligations to work or family. We therefore ask you to let us know of any changes you need to make as soon as possible, and to provide us with at least 24 hours’ notice for any cancellations or rescheduling requests.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
In addition, we value our staff’s time. We understand they have other commitments, family, and friends with whom they could be spending time. We therefore pay staff their entire wage for any missed or late cancelled appointment. This is why we have a strictly-enforced 24 hour cancellation and rescheduling policy in place.
If a cancellation is made with less than 24 hours’ notice, or if an appointment is missed, you will be charged the full cost of the appointment. If you have a pre-paid treatment package with us, the missed appointment will be taken from your package as if you had attended. If you do not have a current package, we will arrange to take payment for the missed treatment by phone.
If you miss an appointment which was free of charge due to a promotion or special offer and did not give us 24 hours' notice of your need to cancel, we will arrange to take payment for the full appointment fee (according to the price of the equivalent paid appointment type).
As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email from our online appointment scheduling software because we know how easy it is to forget an appointment you booked weeks or months ago. From this confirmation email, you have the following options:
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments, resulting in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received in timely manner, or was confirmed in person at the time of your last appointment, or over the phone. A link to automatically upload the appointment to your calendar is provided on every email confirmation, and we can also provide a paper appointment card on which we will write the date and time of your next appointment.
Any late arrival will shorten your appointment time - appointments regretfully cannot be made up by running into the next client’s scheduled appointment.
The 24 hour cancellation policy gives us the opportunity to inform our waiting list clients of any availability, as well as keeping our staff’s schedules filled, enabling us to better serve our community.
All appointments must be held with a valid credit card at the time of booking, even if you intend to ultimately pay for your treatment or package in cash. A credit card hold transaction may be made on your credit card to reserve the appointment time. Your credit card information is stored securely.
Thank you for viewing and supporting our 24-hour cancellation and rescheduling policy.
Your appointments are very important to the Bodhi Movement team. We understand that there may be times when you must miss or reschedule an appointment due to emergencies, or obligations to work or family. We therefore ask you to let us know of any changes you need to make as soon as possible, and to provide us with at least 24 hours’ notice for any cancellations or rescheduling requests.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
In addition, we value our staff’s time. We understand they have other commitments, family, and friends with whom they could be spending time. We therefore pay staff their entire wage for any missed or late cancelled appointment. This is why we have a strictly-enforced 24 hour cancellation and rescheduling policy in place.
If a cancellation is made with less than 24 hours’ notice, or if an appointment is missed, you will be charged the full cost of the appointment. If you have a pre-paid treatment package with us, the missed appointment will be taken from your package as if you had attended. If you do not have a current package, we will arrange to take payment for the missed treatment by phone.
If you miss an appointment which was free of charge due to a promotion or special offer and did not give us 24 hours' notice of your need to cancel, we will arrange to take payment for the full appointment fee (according to the price of the equivalent paid appointment type).
As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email from our online appointment scheduling software because we know how easy it is to forget an appointment you booked weeks or months ago. From this confirmation email, you have the following options:
- to courtesy confirm your appointment from the link provided in the email;
- respond back by email with any changes or issues;
- call our office number which is provided in the email and change an appointment with us directly, or leave a voicemail with your name and contact number, stating your need to cancel.
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments, resulting in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received in timely manner, or was confirmed in person at the time of your last appointment, or over the phone. A link to automatically upload the appointment to your calendar is provided on every email confirmation, and we can also provide a paper appointment card on which we will write the date and time of your next appointment.
Any late arrival will shorten your appointment time - appointments regretfully cannot be made up by running into the next client’s scheduled appointment.
The 24 hour cancellation policy gives us the opportunity to inform our waiting list clients of any availability, as well as keeping our staff’s schedules filled, enabling us to better serve our community.
All appointments must be held with a valid credit card at the time of booking, even if you intend to ultimately pay for your treatment or package in cash. A credit card hold transaction may be made on your credit card to reserve the appointment time. Your credit card information is stored securely.
Thank you for viewing and supporting our 24-hour cancellation and rescheduling policy.